Can I get a refund?

Refunds at VersPad are handled under a couple of clauses in our Terms of Service. Here's the plain-English version.

If we discontinue the service

If VersPad shuts down or we permanently retire a paid plan you're on, we'll refund any pre-paid fees on a pro-rata basis — based on the number of months left in your pre-payment period. No drama, no forms.

Case-by-case refunds

Payments are otherwise final and non-refundable, unless we decide otherwise. We look at refund requests one by one, and we try to be reasonable. Some examples of situations where we'd usually say yes:

• Accidental payment. You meant to pick monthly and clicked yearly (or vice versa). We can switch you over and refund the difference.
• Accidental or unattended sign-up. You started a subscription and never actually used it. This one's a judgement call, but if your account has zero songs written and we see a charge or two sitting there, we'll most likely sort it out for you.
• Product malfunction. If you hit a significant outage, or a feature you're paying for is broken for an extended period, we'll go above and beyond — usually as credits that do carry over to the next month (unlike normal monthly tokens), or a partial refund.

Cases we usually won't refund

• Changed your mind. If you've been using VersPad for six months and decide it isn't for you anymore, we'll help you cancel rather than refund. You'll keep access until the end of your current billing cycle, and then drop back to the free tier. If it's only been a day or two, talk to us — we'll do our best to make it right.
• Intermittent use. If you've been on a monthly plan and dipped in and out for a few months, we can't refund the months you didn't use. The better move is to cancel when you're not writing and resubscribe when you're ready for more than the free tier gives you.
• Tokens already spent. Tokens consumed by AI generations can't be refunded.

Your statutory rights

Nothing here limits any consumer-protection rights you have under your local law — including rights under the Australian Consumer Law and, where applicable, EU/UK rights for digital services.

How to ask

Head to the contact page, pick Refund request as the enquiry type, and include the email on your account and the date of the charge. We aim to respond within 2 business days.